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Delivery
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How can I be sure that the shipment is safe and secure?
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What if the item doesn't fit me?
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Do you ship to other countries?
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Is targeted delivery possible?
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Is delivery possible at a specific time?
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Can I pay extra to the card?
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Will the courier have a check or document?
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How can I check the authenticity of diamonds and gold on site?
Diamonds
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Where do you get diamonds?
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How can I check if it's a diamond?
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Do you provide documents for stones?
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Can I only buy a stone?
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Can I put my stone into the product?
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What are the numbers after the weight of the diamond?
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What are the characteristics?
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What characteristics are considered normal?
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I see inclusions in the stone, does this mean the stone is bad?
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Why is the stone not as shiny as in the store?
Gold
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What is the difference between red and yellow gold?
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What is rhodium? Can you not radio the product?
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How much is a gram of gold worth?
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Can I hand over my gold and you will make me a product out of it?
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Where do you get gold?
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What is the difference between 585 and 750?
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How can I check if it is gold?
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Where can I see a sample? Why can't I see a sample on your product?
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Will I be able to return a product if it doesn't fit me?
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Can I exchange a product for another?
Prices and Discounts
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Why do you have such prices?
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Why do you have such big discounts?
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I want to buy a product without prepayment.
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I buy from you for the second time, what is the discount?
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I found the same product at a lower price, give me a discount.
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Why is there such a big prepayment?
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Can I buy in installments?
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Can I give my customer card to a friend so that he/she can buy at my discount?
Warranty and Service
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What is included in the warranty?
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What is included in the service?
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If the size doesn't fit, can I change with you? How much is it?
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What to do if a stone falls out?
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Can you do an engraving?
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Can I engrave my product with you?
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What do I need to bring with the product to be accepted for service/warranty?
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How long does resizing/cleaning take?
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Can you clean some more of my other items?
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I'm in another city, how can you clean my product? Who pays for shipping?
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Can my friend bring a ring for service/warranty, will you accept it?
Platinum and more
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Can you change the design of the jewelry? How much is it?
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Can you put an emerald / ruby ​​/ sapphire instead of a diamond?
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I want a diamond with a certificate, what do you have?
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Does the pendant come with the chain?
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Why is platinum worth more than gold?
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What are the advantages of platinum?
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Can I visually distinguish white gold from platinum? How can I check it?
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Can you combine gold and platinum?
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Do you give certificates for colored stones?
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Where can I see your jewelry?
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What is a comfort profile?
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Why don't you have all the jewelry in stock?
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Why don't you have all the wedding rings in stock?
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I want to buy ready-made wedding rings
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What are the minimum terms for manufacturing a product?
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How to measure your ring size on my own?
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How to measure the size of the bracelet on my own?
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How long is the chain? Can you make a different length? Which is better?
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Can I change the clasp in the earring?
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