Delivery
How can I be sure that the shipment is safe and secure?
We insure each parcel for the full amount of the product, which guarantees its complete safety and completeness.
What if the item doesn't fit me?
If the product does not suit you, you can refuse to receive it at Nova Poshta.
Do you ship to other countries?
No, we deliver only within Ukraine.
Is targeted delivery possible?
Yes, in Kiev - targeted delivery by courier, which is agreed a day before the required date. Urgent delivery today for today +300 UAH. If the time and address is changed on the day of delivery, the service may be refused, or postponed to the next day. In other cities, targeted delivery by the delivery service is possible.
Is delivery possible at a specific time?
Yes, delivery is possible within two hours - it is paid additionally + 300 UAH.
Can I pay extra to the card?
Yes, you can pay the balance to the card after receiving the order. In this case, the courier will need time to receive confirmation from the accounting department about the funds transfer.
Will the courier have a check or document?
Yes, every order is completed with a check for the amount paid.
How can I check the authenticity of diamonds and gold on site?
The courier is a full-fledged team member who can advise on all issues related to products. He will also show the fineness of the metal on the spot and can take a diamond authenticity tester with him. This must be communicated in advance when making delivery.
Diamonds
Where do you get diamonds?
In our products, we use only diamonds that are mined legally and imported into the country in accordance with the requirements of the Law of Ukraine. We purchase certified diamonds from partners from the Israel Stock Exchange and Antwerp, some of the stones we buy at world exhibitions.
How can I check if it's a diamond?
You can check the authenticity of a diamond at our place - with a tester. You can also take the product yourself for inspection to the Homological Center of Ukraine.
Do you provide documents for stones?
For all products we provide our certificate with the specified characteristics of stones and metal. Stones over 0.30 carats can come with international certificates, which is discussed when placing an order.
Can I only buy a stone?
Yes, you can purchase a separate stone from us as a jewelry insert. You can choose it in the Diamonds section (https://www.zbird.com.ua/filter) on your own or in consultation with our specialists.
Can I put my stone into the product?
Yes, we can put your stone in our product, provided that it is a gem. In this case, the price is discussed individually.
What are the numbers after the weight of the diamond?
These are the characteristics of the stone - Color and Clarity. The color depends on the shades of the diamond's color, from colorless to visible tint. Purity is the presence and intensity of defects in the structure of the stone. You can familiarize yourself with this information in more detail on our website - (https://www.zbird.com.ua/diamand_color).
What are the characteristics?
Most countries use the GIA diamond grading system to determine color. Colors in it are designated by letters from D (completely colorless) to Z (with a pale yellow or brown tint). In post-Soviet countries, colors are indicated by numbers from 1 (colorless) to 9 (brown). Different countries also use similar designations to denote the purity of the stone.
What characteristics are considered normal?
We mainly work with diamonds of 3/3, 3/4, 4/3, 4/4 characteristics - these are considered stones of the best price-quality ratio. We recommend correlating the characteristics depending on the purpose of the purchase - an investment or a gift.
I see inclusions in the stone, does this mean the stone is bad?
It all depends on what kind of stone you are looking at. For example, with characteristics of 4/6, you can see small inclusions with the naked eye.
Why is the stone not as shiny as in the store?
Jewelry stores use special lighting to make the stone shine better, so the visual sheen may differ when you examine the piece at home. However, a real diamond does not need special lighting in order for it to play. With prolonged wear, the stone, and in general, the product may also lose its original shine - this means that they need to be cleaned. Therefore, we provide a free service for all products, which includes free cleaning and polishing of the product once a year.
Gold
What is the difference between red and yellow gold?
The color of gold depends on the ligature - the ratio of other metals, which give it the desired color.
What is rhodium? Can you not radio the product?
Rhodium is a precious metal that is used to coat jewelry with a thin layer for better shine and resistance to external stimuli. Yes, at the request of the client, we can not radio the product.
How much is a gram of gold worth?
Our prices for products are formed not so much from the cost of a gram of gold as from the cost of diamonds, as well as work. Therefore, each product is calculated individually. On average, the cost of a gram of gold is from 1300 to 1800 UAH.
Can I hand over my gold and you will make me a product out of it?
Basically, we do not accept gold, as we only use purity and a proven alloy for the alloy. However, exceptions are possible on an individual basis, check with the manager.
Where do you get gold?
In our products we use 999.9-carat gold bars, which we buy from banks, and the official Italian Progold ligature.
What is the difference between 585 and 750?
585 and 750 gold finishes differ in the percentage of gold to ligature - 58.5% and 75%, respectively. We recommend 585 for everyday wear and 750 for exclusive jewelry.
How can I check if it is gold?
We test each product in the Assay Office of Ukraine - you can see a laser stamp with a metal sample.
Where can I see a sample? Why can't I see a sample on your product?
The sample is placed inside the shank on a ring, on a pin or lock in earrings, as well as near or on a lock in a chain. We do not put a crushed sample, but a laser one, so as not to deform the product. Therefore, you may need a magnifying glass to view it on jewelry.
Will I be able to return a product if it doesn't fit me?
Yes, you can return the jewelry, provided that you applied no later than 3 days after purchase; product price less than UAH 15,000; there is no damage or obvious traces of wear on the product; and also if the jewelry is not made according to an individual design or, for example, engraved.
Can I exchange a product for another?
Yes, we consider each exchange case individually.
Prices and Discounts
Why do you have such prices?
Our prices are based on the cost of stones and metal, as well as the work of craftsmen at all stages of production. The price includes a lifetime warranty and service for any of our products.
Why do you have such big discounts?
We are a manufacturing company, so we constantly make discounts on individual products. Discounts can be overstated on a specific model of jewelry or on a batch of diamonds.
I want to buy a product without prepayment.
You can buy a product without prepayment only from stock. When manufacturing to order, we take an advance payment from 10 to 50%, depending on the product. Standard prepayment - 10%. For orders with certificates and wedding rings on an individual design or with a design change - 25%. For jewelry by your own design or our jewelry with a design change - 25%. For jewelry with own stones - 50%.
I buy from you for the second time, what is the discount?
When re-ordering, you have a discount of 5% depending on the order, check with the manager for more details.
I found the same product at a lower price, give me a discount.
Our prices are objectively formed based on the prices of materials, the dollar rate, and the work of the craftsmen, therefore we are responsible for the cost and quality of only our products.
Why is there such a big prepayment?
Prepayment is a guarantee that you will actually pick up the product.
Can I buy in installments?
Yes, on our website there is an opportunity to buy a product by installments with Privat Bank.
Can I give my customer card to a friend so that he/she can buy at my discount?
You can give your friend your card if the amount of his purchase is equal to or more than the amount received for a specific discount card.
Warranty and Service
What is included in the warranty?
We are responsible for our products, therefore we provide a lifetime warranty - in the event of a defect on our part, we fix or change the product free of charge.
What is included in the service?
The service includes: changing the size of the product 1 time (if technically possible). Cleaning, polishing, radiance, once a year, all these services are free of charge.
If the size doesn't fit, can I change with you? How much is it?
Yes, our lifetime service includes free resizing once, it's free.
What to do if a stone falls out?
To ensure that the product always pleases you with its original appearance, we recommend following the Rules for the care and use of products (link). If the stone fell out, we conduct an examination to find out the reason, and then fix it - at our own expense or for a fee, depending on what is the reason for the stone falling out.
Can you do an engraving?
Yes, for every piece of jewelry, where possible, we make engraving for free. We recommend engraving on rings with a shank thickness of more than 2mm to make the inscription beautiful and readable.
Can I engrave my product with you?
No, we only do engraving on our products.
What do I need to bring with the product to be accepted for service/warranty?
It will be enough to bring only the product and indicate your phone number. Since our name is on the laser test, we always recognize our products.
How long does resizing/cleaning take?
Resizing or cleaning takes from 1 to 3 days, depending on the workload of the production.
Can you clean some more of my other items?
The decision to clean your products is made individually on site.
I'm in another city, how can you clean my product? Who pays for shipping?
If you are in another city, you can send the product for cleaning by Nova Poshta. Please note that the delivery of products to the service is paid by the client.
Can my friend bring a ring for service/warranty, will you accept it?
Yes, your friend can bring the product, in which case you need to notify our specialist about this.
Platinum and more
Can you change the design of the jewelry? How much is it?
Yes, we can change the design of the jewelry. The cost is calculated individually in each case.
Can you put an emerald / ruby / sapphire instead of a diamond?
Yes, we work with all gemstones, so instead of a diamond we can supply another stone of your choice.
I want a diamond with a certificate, what do you have?
For all products, we provide our certificate, which indicates the characteristics of the stone. For stones over 0.30 carats, we can provide international certificates, this is discussed when ordering.
Does the pendant come with the chain?
In some cases, the chain comes with a pendant, but as a standard the pendant comes without a chain, you can purchase it separately. Our managers will tell you.
Why is platinum worth more than gold?
For the processing of platinum, more sophisticated equipment is used, moreover, in the composition of the precious metal - 95% - this is 950 standard.
What are the advantages of platinum?
The main advantages of platinum are its stronger metal than gold; and thanks to its natural matte sheen, it enhances the shine of the stones more beautifully without interrupting its play.
Can I visually distinguish white gold from platinum? How can I check it?
If you take two pieces - gold and platinum, you will hardly see the difference - platinum is a slightly darker metal and has a slight matte sheen, while gold is lighter and more glossy. Plus, platinum items are heavier in weight.
Can you combine gold and platinum?
Yes, send a request to the manager.
Do you give certificates for colored stones?
For each product, we provide a certificate, which indicates the characteristics of the stones
Where can I see your jewelry?
You can see the jewelry in our showroom (by appointment - Václav Havel boulevard 8, building 4) and in the store in the Piramida shopping center (Aleksandra Mishugi street 4, jewelry block). Also, our consultants can remotely provide you with live photos and videos of jewelry.
What is a comfort profile?
The comfort profile is the curved inner part of the shank, thanks to which the ring can be easily removed and put on, even on swollen fingers, thanks to which the ring is comfortable to wear.
Why don't you have all the jewelry in stock?
We have a very large selection of rings, so we don't make all of them. We have in stock the most popular of the rings, almost all weddings are made individually for each pair.
Why don't you have all the wedding rings in stock?
Each pair of wedding rings is made individually to match - in the required sizes, and taking into account the personal preferences of each client. We have base profiles and different ring widths available for you to measure and choose which you like.
I want to buy ready-made wedding rings
We have basic models of wedding rings, besides we can produce classic models urgently - in 3 working days.
What are the minimum terms for manufacturing a product?
We can make classic wedding rings and individual models of rings, earrings, pendants and bracelets up to 3 working days, check with the manager.
How to measure your ring size on my own?
To find out which ring size you need, you need to measure the diameter of your finger or the diameter of the ring you are wearing.
How to measure the size of the bracelet on my own?
To change the size of the bracelet yourself, measure the girth of your wrist and tell the number to our specialists, they will recommend you a comfortable bracelet size.
How long is the chain? Can you make a different length? Which is better?
The standard length of a woman's chain is 45-55cm. We can make other lengths, which is discussed when placing an order.
Can I change the clasp in the earring?
Yes, at checkout, you can indicate that you want a different clasp. Possibility and cost are discussed individually.