DELIVERY

We deliver all jewelry FREE OF CHARGE throughout Ukraine.

In Kyiv:

  • the order will be brought by our employee. He will ensure its safety and answer all your possible questions;
  • delivery is carried out during working hours from 10 a.m. to 7 p.m.;
  • you can pick up your order yourself in our showroom (Kyiv, 8 Vaclav Havel Boulevard, bldg. 4) or in the ZBIRD store (Pyramida Shopping and Entertainment Center, jewelry quarter).

Throughout Ukraine:

  • By Nova Poshta to a convenient office for you. We ensure all parcels for the full value of the ordered jewelry;
  • targeted delivery to our employees, if the order value exceeds 100 thousand hryvnias.

Timelines:

  • 1-3 workdays;
  • 5-16 working days if the jewelry is made personally for you.

We deliver all jewelry in high-quality branded packaging (box + bag).

If you have any questions about delivery, please contact our manager in any convenient way. He will be happy to help you.

PAYMENT

For your convenience, we accept the most common payment methods.

  1. Cash upon delivery by courier.
  2. Cash on delivery upon delivery by Nova Poshta.
  3. Bank transaction. An invoice will be sent to your email address, which can be paid at any bank. Please note that the bank may charge a commission for the transfer and it must be paid additionally. After the operation, inform our manager about the payment.
  4. Cashless payments: Visa, Eurocard, MasterCard, Maestro, LiqPay, Privat24.
  5. Cash or credit card for pickup from the showroom (Kyiv, 8 Vaclav Havel Boulevard, bldg. 4) or in the ZBIRD store (Pyramida Shopping and Entertainment Center, jewelry quarter).

Advanced Payment

We have an advanced payment:

  • upon delivery of the order by our employee or Nova Poshta - 10% of the price;
  • if the jewelry is created according to an individual design - 25-50% of the price, depending on the complexity of the item.

You have an opportunity to check the amount of the prepayment with the manager and make it in any way convenient for you.

If you have chosen a piece of jewelry that is in stock and your size, you can pick it up without prepayment in our showroom (Kyiv, 8 Vaclav Havel Boulevard, bldg. 4) or in the ZBIRD store (Pyramida Shopping and Entertainment Center, jewelry quarter).

Refund and exchange

Choosing a piece of jewelry for a gift, you want the size to fit perfectly, and the loved one was delighted. But what if you didn't succeed in guessing the gift?

According to the legislation of Ukraine (Resolution of the Cabinet of Ministers of Ukraine No. 172 of 03/19/1994), jewelry cannot be exchanged or refunded.

Do not worry! In ZBIRD we are always ready to meet customers and are ready to MAKE REFUNDS or EXCHANGE of jewelry.

Refund and Exchange Terms and Conditions

  • you applied no later than 3 days after purchase;
  • product price is less than 15 thousand UAH;
  • the jewelry is not made according to an individual design (for example, with engraving);
  • there is no damage to the product (scratches, abrasions).

We will examine the product to verify its authenticity and condition. The buyer pays for the expert's work.

We ask you to approach the choice of jewelry carefully and calmly so that you do not have to waste time returning it. Take advantage of the experience of our consultants, they will be happy to help you choose a product model or ring size.

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